WEBSITE INFORMATION
Privacy policy
Draft for review · 18 October 2026
1. Who handles your information
Servi Hogar y Transporte — E. Jaen, operated by Edwin Jaen, handles enquiries about its services in Panama. For privacy questions, contact empresas@serviciosjaen.com. Administrative hours are Monday to Friday, 8:00 a.m. to 5:00 p.m., Panama time.
2. Information you choose to share
An enquiry may include your name, customer type, service, general project location and a description of your needs. The assistant does not request identity documents, bank details, passwords or sensitive information. If you share photographs through a contact channel, avoid unnecessary images or information about other people.
3. How this version works
Chispita offers a guided enquiry flow and an AI conversation for service questions. Guided quotation fields remain in page memory and are not saved to a website database. Questions submitted in conversation mode and recent conversation context are sent to the AI service to generate a reply. A quotation summary is displayed for review: opening WhatsApp passes that text to the external service, and you confirm sending it to the quotation team. Messages are not sent automatically.
4. Why we use received enquiries
Information you send is used to answer your enquiry, understand the project, prepare a quotation and coordinate the service you request. The team handling Jaén quotations receives messages through the stated channel. Requesting information does not by itself authorize advertising messages.
5. Providers and external channels
Cloudflare provides processing for AI conversations. WhatsApp and email providers handle messages you choose to share through those channels. These providers may process submitted content and technical information under their own terms and policies, including processing outside Panama. You are asked to accept this policy before starting the assistant. Google Analytics processes browsing information only with your permission. See the provider privacy policy at policies.google.com/privacy.
6. Preferences and retention
The website saves your manually selected language and analytics choice in your browser. Clear site data to remove them. Enquiry fields and chat history are not persistently saved to a website database; they remain during the open page session. AI infrastructure may process technical information under its own policies. WhatsApp and email messages are handled in those channels for the enquiry and follow-up; retention of contractual or legal records depends on their purpose and applicable obligations.
7. Your rights and requests
You may request access, correction, cancellation, objection or portability where applicable, and withdraw consent for processing that relies on it. Email empresas@serviciosjaen.com with your request. Proportionate information may be requested to verify your identity. You may also contact Panama’s National Authority for Transparency and Access to Information (ANTAI).
8. Protection and changes
Access controls, request validation and usage limits are applied to the assistant connection. Credentials stay outside the browser and are not included in public content. No digital system offers absolute security. This policy will be updated if providers, purposes or storage change. The review date appears at the top of this page.
9. Analytics and cookie preferences
On the published domain, Google Analytics 4 loads only after you accept analytics. It may use cookies to measure visits and general interactions. Advertising personalization is disabled, and Chispita and quotation pages are excluded from measurement. Names, messages and quotation summaries are not sent to Analytics. Your analytics choice is remembered in local storage for six months. You can reject or withdraw consent through Cookie settings in the footer; withdrawal disables the tag and removes Analytics cookies accessible to this site. The local preview does not send visits to Google Analytics.